It also offers enhancements to agent experience and productivity to handle omnichannel support and investing in routing diagnostics for supervisors, machine learning-based rules for classification such as sentiment analysis, and effort estimation and improved historical analytics.ĭynamics 365 Field Service introduces a new customer portal that includes self-scheduling and appointment-management capabilities for providing better service and customer communication.
Serviceĭynamics 365 Customer Service delivers rich knowledge-authoring enhancements with AI-suggested keywords and brief descriptions for knowledge articles. Salesĭynamics 365 Sales focuses on realizing exciting new functionality as well as enhancements to the Microsoft Teams calling experience, LinkedIn integration enhancements for easy access to Sales Navigator, forecasting updates, and guided selling improvements with sales accelerator and launching deal manager that helps to manage your pipeline more effectively.
It takes personalization to the next level, and helps you find inspiration with AI-based content ideas so you can deliver superior experiences to win more customers and earn their loyalty. Marketingĭynamics 365 Marketing focuses on capabilities to create personalized journeys to engage with your customers across all touchpoints, in the moments that matter. The release contains hundreds of new features across Dynamics 365 applications, including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Supply Chain Insights, Human Resources, Commerce, Fraud Protection, Business Central, Connected Spaces, Guides, Remote Assist, Customer Insights, Customer Voice, and Microsoft Cloud for Healthcare, Financial Services, and Nonprofit. The 2021 release wave 2 for Dynamics 365 and industry clouds brings new innovations that provide you with significant capabilities to transform your business. The Microsoft Power Platform features coming in the 2021 release wave 2 have been summarized in a separate release plan as well as a downloadable PDF. The PDF file also includes information about Power Apps, Power Automate, Power Virtual Agents, Microsoft Power Platform governance and administration, and data integration.ĭownload the 2021 release wave 2 PDF (final update May 6, 2022) You can either browse the release plan online or download the document as a PDF file. The Dynamics 365 and industry clouds release plan for the 2021 release wave 2 describes new features releasing from October 2021 through March 2022. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans. For the latest documentation, go to the Microsoft Dynamics 365 documentation. This content is archived and is not being updated.
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